Catch up on industry news regarding OCA compliance, financial operations, and more.
Consumers have a legal right to dispute credit card charges that they believe are either in error or the result of theft or fraud. Banks, retailers, and other vendors need to be ...
We expect a significant increase in the number of disputed debts because of substantial updates that will soon be made to the Fair Debt Collections Practices Act (FDCPA). A new ...
Effective collection agency oversight requires knowing what metrics are important, and having access to them in a standardized and consistent format. Generally speaking, metrics ...
