Recovery Intelligence
Banking Collections Software.
NeuAnalytics banking collections software gives banks and financial institutions a single platform to drive measurable recovery outcomes, with compliance monitoring, dispute management, charge-off placement, and fraud case handling built in from the ground up.
What's Compressing Your Recovery Rate
Banks face a uniquely pressured recovery environment, tighter contact rules, reduced consumer responsiveness, and a vendor network that's harder to manage than ever.
Contact Constraints Are Tightening
Reg F caps, UDAAP exposure, and heightened CFPB scrutiny limit how often and how you can reach consumers. Improving cost-per-dollar-recovered now requires intelligent segmentation and contact strategy optimization, not simply more contacts.
Vendor Performance Is a Black Box
Most banks place with 5–15 collection agencies but see performance data weeks after the fact. By the time a low-performing agency is identified, you've already lost recovery dollars, and potentially introduced compliance risk that follows your institution, not theirs.
Portfolio Routing Is Still Manual
Bankrupt accounts, SCRA-protected servicemembers, deceased estates, and hardship programs each require different treatment strategies. Manual routing across siloed systems creates misrouted accounts, missed court deadlines, and unrecovered revenue.
One Platform. Every Stage of Recovery.
From first placement to final resolution, NeuAnalytics unifies the three capabilities that determine recovery outcomes for banks and financial institutions.
Portfolio Intelligence
Real-time account scoring, segmentation, and prioritization across your entire receivables portfolio. Know which accounts to work, when, and through which channel, so your team and your agencies focus effort where it recovers the most.
- Intelligent segment prioritization
- Contact strategy optimization by account type
- Omni-channel contact visibility
- Real-time recovery performance dashboards
Workflow Automation
Rule-based routing, assignment, escalation, and follow-up that eliminate manual handoffs. Every account receives the right treatment strategy, automatically and without compliance shortcuts, from first placement through resolution.
Vendor & Agency Management
Real-time performance scorecards, placement optimization, and audit-ready documentation for every agency in your network. Surface underperformers before they cost you recovery dollars or trigger a regulatory finding.
- Real-time agency performance scorecards
- Placement, recall & reassignment management
- OCC & FDIC third-party risk documentation
- Vendor Agnostic: Integrate any collection agency, law firm, or debt buyer
Recovery Without Regulatory Risk.
The regulatory frameworks that govern bank collections are built into every NeuAnalytics workflow, not bolted on afterward. Audit trails are continuous. Exam readiness is the default state, not a pre-exam scramble.
CFPB complaint SLAs tracked automatically. Every complaint is logged, routed, and monitored against required response timelines, no manual tracking, no missed deadlines, nothing to assemble before an exam.
Regulation F and FDCPA contact restrictions enforced at the workflow level. Frequency limits and channel restrictions are enforced before a contact is attempted, not discovered during an audit.
State and municipal regulations audited. Automatically audit numerous state and municipal regulations including NYC's SHIELD Act.
SCRA-protected accounts flagged before first contact. Active-duty status verification is built into the placement workflow, protecting your institution before any outreach begins.
Disputes. Fraud. Complaints.
One Place.
Exceptions are part of every bank's servicing reality. NeuAnalytics handles the complex cases through the same platform as recovery, no second tool required.
Every Dispute Category. Every Clock.
Workflows pre-configured for every dispute category, Reg E, Reg Z billing errors, FCBA chargebacks, ACH returns, and network rule disputes, each following its own clock. Every piece of documentation lives in a single indexed case file, with SLA tracking, alerts, and escalations keeping your team ahead of every deadline.
FinOps & Case Management →Fraud Cases That Strengthen Your Defenses
Most fraud platforms stop at case resolution. NeuAnalytics keeps going, turning every confirmed investigation, first-party, synthetic identity, account takeover, ACH and check fraud, into pattern intelligence, identity correlations, and blacklist intelligence that strengthens your front-line fraud monitoring defenses.
Explore Fraud Case Management →Consumer Complaint Resolution
CFPB complaint intake, intelligent case routing, investigation workflows, and regulatory response tracking, all in one place. Close the loop before your complaint ratio becomes an examination finding.
FinOps & Case Management →Built Alongside Banking Operations for 20 Years
We didn't adapt a generic platform for financial services. We built receivables intelligence from the ground up for regulated creditors, embedded with their teams since 2006.
Back Into Your Tech Stack
NeuAnalytics backs into your existing technology stack, streamlining your implementation and reducing demands on your teams. Pre-existing integrations exist with over a dozen host systems.
Exam-Ready From Day One
Every action, decision, and outcome is logged to a continuous audit trail. When regulators ask for evidence, your compliance team pulls a report, not a team scrambling to reconstruct history.
Embedded Partnership, Not Just Software
NeuAnalytics teams embed in your operations, daily standups, weekly reviews, quarterly strategy. The platform continuously improves with your business because we're in it with you, not watching from the outside.