Collections & Recoveries.
Recovery Management Software.
NeuAnalytics recovery management software is built for the default management of accounts receivable across enterprise portfolios, in-house and with outside agencies, law firms and debt buyers. Data-driven strategies, proven across Fortune 500 portfolios, optimize contact rates, improve liquidation rates and resolution outcomes, and reduce cost per dollar recovered. Optional AI capabilities are available for operations ready to leverage them.
The recovery rate figure above is a result achieved in individual client case studies.
Purpose-Built for Enterprise Recovery
Three core capabilities that work together to maximize recovery rates while maintaining full regulatory compliance across your entire portfolio.
Predictive Contact Optimization
Historical patterns, behavioral signals, and timing data are used to identify the optimal contact strategy for each account. When AI capabilities are enabled, advanced models handle this analysis automatically. For teams not yet using AI, the same logic runs on your configured rules and segmentation strategies.
Compliance-First Collection
Every contact attempt, communication, and resolution is automatically monitored against FDCPA, TCPA, Reg F, and state-level regulations. Built-in guardrails ensure your recovery efforts never cross a compliance boundary.
Recovery Analytics Dashboard
Real-time visibility into recovery performance, agent effectiveness, and portfolio health. Track cost-per-dollar metrics, segment performance, and identify opportunities for strategy refinement at every level.
From Data to Recovery in Four Steps
A streamlined process that transforms raw portfolio data into optimized, compliant recovery strategies delivering measurable results.
Data Integration
Securely ingest account data, payment histories, and customer profiles from your existing systems with zero disruption.
Portfolio Analysis
Each account is scored for recovery probability, optimal timing, preferred channel, and compliance risk, using your configured rules or optional AI models depending on your preference.
Strategy Execution
Automated workflows deploy personalized contact strategies across channels while maintaining full regulatory compliance.
Performance Monitoring
Feedback from every placement cycle refines the models, improving recovery rates and reducing costs with every cycle.
Collections & Recoveries, End to End
From the collector's daily workspace to the network that resolves what your team places, see how a single platform powers internal collections and external recovery in one operation.
The collector's daily command center.
Every collector starts here, a personalized view of their assigned inventory, real-time queue health, performance against goals, and the next-best-action surfaced for each account. The dashboard does the prioritizing so your collectors stay focused on conversations, not navigation.
Intelligent routing. In-house and outside agencies.
Every account routed to the right destination at the right moment, based on score, segment, regulatory rules, and predicted recovery. In-house collectors get the accounts they're best positioned to resolve. Inventory ready for the network is staged for placement with agencies, law firms, or debt buyers, driven by the decisioning engine, not a static rule table. Scorecard history shows which agency, law firm, or debt buyer performs best on each segment, so placement follows results. The method behind it, scoring each agency, law firm, or debt buyer on performance and compliance risk to decide where inventory goes, is patented (U.S. Patent Nos. 8,620,725, 10,325,227, and 11,244,256; see the patents). With optional AI capabilities enabled, models refine those decisions from outcomes.
Visibility across the floor, and the network.
Live oversight of your in-house team and your external network in a single supervisor view. Productivity, queue depth, and goal attainment for collectors. Placement health, contact rates, and recovery dollars for every vendor in your stack. Drill in or zoom out without leaving the screen.
Your recovery network's data backbone.
The exchange layer that connects your operation to every collection agency, law firm, and debt buyer in your network. Push account inventory out the door via scheduled SFTP, direct API, or manual GUI placement. Ingest the activity, account, and transaction files coming back, automatically normalized, indexed, and retained under policy. Distribution and intake without the spreadsheet.
Vendor scorecards. Recovery intelligence.
Turn vendor activity into intelligence. Standardized scorecards rank every agency, firm, and buyer in your network by recovery rate, contact effectiveness, compliance posture, and cost per resolution. Slice by segment, vintage, or strategy to learn which vendor wins which inventory, and feed that intelligence back into the decisioning engine for the next placement cycle.
More on Recovery Strategy
A deeper look at the operations, vendors, and metrics that drive enterprise collections and recovery. Evaluating platforms? Start with our buyer's guides to default management software and recovery management systems.
How Do Collection Agencies Work?
A clear-eyed look at how third-party collection agencies operate, get paid, and deliver results for creditors.
Read article →
Collection Agency Key Performance Indicators
The KPIs that separate top-performing collection agencies from the rest of your recovery network.
Read article →
Collection Law Firm Management
Managing a network of collection law firms, placement, performance, and cost-of-recovery.
Read article →Debt Collection & Recovery Management Software: Common Questions
What is collections case management software?
Collections case management software unifies receivables data, intelligent work queue routing, vendor network management, and recovery analytics in a single platform. NeuAnalytics combines in-house collector workspaces with outbound vendor placement to agencies, law firms, and debt buyers, with the data exchange and scorecard analytics that drive cost-of-recovery down across the full recovery network.
What is the difference between collections and recovery?
Collections typically refers to in-house servicing of past-due accounts, while recovery refers to working harder-to-collect inventory through external networks, agencies, law firms, and debt buyers. NeuAnalytics handles both in one platform, with intelligent decisioning on which accounts go to internal teams versus external recovery vendors based on score, segment, and predicted outcome.
What is a vendor scorecard?
A vendor scorecard ranks every collection agency, law firm, and debt buyer in your network by recovery rate, contact effectiveness, compliance posture, and cost per resolution. NeuAnalytics generates scorecards automatically from the activity, account, and transaction files vendors send back, feeding the intelligence into your next placement cycle.