Recovery Intelligence
Utilities Debt Collection & Compliance.
NeuAnalytics utilities debt collection and compliance platform gives electric, gas, water, and communications utilities high-volume recovery intelligence, with state PUC compliance by territory, FDCPA and Reg F contact enforcement, and intelligent segmentation designed to manage millions of accounts cost-effectively.
What's Compressing Utility Recovery Rates
Utility portfolios can include millions of delinquent accounts at low average balances, making manual segmentation impossible and automated intelligence the only way to recover cost-effectively at scale across multi-state service territories.
Volume Makes Manual Strategies Untenable
Utility portfolios can include millions of delinquent accounts per year at low average balances. Without intelligent segmentation and automated contact orchestration, the cost-per-dollar-recovered quickly exceeds the collectible amount on a significant portion of accounts.
State PUC Rules Create Jurisdiction-Specific Complexity
Every state has its own public utility commission rules governing disconnect timing, reconnection requirements, low-income protections, and collection practices. Managing compliance across multiple service territories without per-jurisdiction workflow configuration is a regulatory liability that grows with every new territory.
First-Party to Third-Party Handoff Timing Is Critical
Utilities often self-collect or leverage first-party collection vendors before placing with third-party recoveries. Optimizing the timing of that handoff, knowing when to escalate versus continue internal contact, directly impacts recovery rates and cost-per-account. Wrong timing in either direction costs you recovery dollars at scale.
One Platform. Every Stage of Utility Recovery.
From high-volume first-party contact through third-party placement and dispute management, NeuAnalytics unifies the three capabilities that determine recovery outcomes for utilities, built to operate at millions-of-accounts scale.
Portfolio Intelligence
Intelligent account scoring, arrears management, and segmentation across millions of utility accounts, prioritizing high-balance accounts, identifying low-income protection eligibility, and optimizing first-party versus third-party handoff timing at real-time scale.
- High-volume account scoring at scale
- Low-income and LIHEAP eligibility flagging
- First-to-third-party timing optimization
- Real-time recovery performance by territory
Workflow Automation
Automated first and third party assignment orchestration, disconnect type specific workflows, state-specific PUC compliance routing, and FDCPA and Reg F contact auditing, managing millions of accounts simultaneously without manual intervention at any stage.
- State PUC compliance by territory
- Reg F & FDCPA contact enforcement
- Disconnect & reconnect workflow automation
- Omni-channel contact at scale
Vendor & Agency Management
Real-time oversight of collection agencies across multiple service territories, with performance scorecards, state-specific compliance monitoring, and placement optimization by jurisdiction that surface underperforming vendors before they cost you recovery dollars.
- Territory-specific agency scorecards
- State PUC compliance by jurisdiction
- Placement, recall & reassignment management
- Third-party performance analytics
Recovery at Scale Without Regulatory Risk.
State PUC rules, FDCPA, Reg F, and LIHEAP protection requirements are enforced at the workflow level for every account across every territory, so compliance isn't a manual review process that breaks down at volume.
State PUC disconnect and collection rules enforced by service territory. Each jurisdiction's rules, disconnect timing, notice requirements, reconnection procedures, are configured as workflow requirements so your team can't inadvertently bypass them at volume.
Reg F and FDCPA contact restrictions audited daily. Channel restrictions and frequency limits are audited at the workflow level, protecting consumers and notifying your organization of any violations, allowing you to operate proactively.
Low-income and LIHEAP eligibility flags prevent inappropriate collection on protected accounts. Customers who qualify for energy assistance programs are automatically identified and routed to appropriate pathways, protecting them and your organization from PUC findings.
Consumer complaint intake and routing with SLA tracking for PUC reporting. Every complaint is logged, routed, and monitored against PUC-required response timelines, with audit documentation that satisfies regulatory reporting requirements before you're asked for it.
Billing Disputes. Fraud. Consumer Complaints. One Place.
Complex cases are part of every utility's servicing reality, even at high volume. NeuAnalytics handles billing disputes, energy theft investigations, and consumer complaints through the same platform as recovery, no second tool required.
Billing & Meter Dispute Management
Automated workflows for utility billing disputes, meter accuracy disputes, and rate disputes, with separate documentation and timeline tracking to meet PUC investigation requirements by state.
FinOps & Case Management →Fraud Cases That Strengthen Your Defenses
Most fraud platforms stop at case resolution. NeuAnalytics keeps going, turning every confirmed investigation, energy theft, meter tampering, identity fraud, into pattern intelligence, identity correlations, and blacklist intelligence that strengthens your front-line fraud monitoring defenses across every service territory.
Explore Fraud Case Management →Consumer Complaint Resolution
PUC and CFPB complaint intake, routing, investigation, and regulatory response, managed in one place to keep your complaint ratio within PUC reporting thresholds and your relationship with state regulators in good standing.
FinOps & Case Management →Built for Utility-Scale Recovery Complexity
Utility recovery is the highest-volume, lowest-margin debt environment that exists. NeuAnalytics was architected for that reality, portfolio intelligence at millions-of-accounts scale, with state-specific compliance built in from the ground up.
Scales to Millions of Updates Daily
NeuAnalytics was designed for high-volume environments, processing millions of account updates every day at utility scale. Scoring, segmentation, and contact orchestration are core architecture, not an add-on that degrades under load.
State PUC Rules Built Into Every Workflow
Each service territory's PUC rules are configured as workflow requirements, ensuring your collection practices meet jurisdiction-specific standards without manual configuration gaps as you expand into new states or as state rules change.
Embedded Partnership, Not Just Software
NeuAnalytics teams embed in your operations, daily standups, weekly reviews, quarterly strategy. The platform continuously improves with your utility portfolio because we're in it with you, not watching your recovery rates from the outside.