Recovery Intelligence
Mortgage Servicing Collections.
NeuAnalytics mortgage servicing collections platform gives mortgage servicers compliant default management, with RESPA and Reg X loss mitigation workflow automation, CFPB complaint tracking, and the continuous audit documentation that exam-ready servicers require.
What's Compressing Mortgage Recovery Outcomes
Mortgage servicers face legally mandated timelines, multi-jurisdiction foreclosure complexity, and intensifying CFPB oversight, all at the same time, with documentation standards that most servicing teams weren't built to produce at exam speed.
Loss Mitigation Timelines Are Legally Mandated
RESPA and Regulation X set specific early intervention timelines for loss mitigation outreach, evaluation, and response. Miss a deadline and you're not just losing a recovery opportunity, you're creating an examination finding that follows the servicer, not the loan.
Foreclosure Requires Multi-Jurisdiction Complexity
Default management involves state-specific foreclosure timelines, title and occupancy tracking, REO disposition, and deficiency management, each with documentation and timeline requirements that vary by jurisdiction and compound across a large portfolio.
CFPB and HUD Oversight Is Intensifying
Mortgage servicers face heightened scrutiny on loss mitigation, borrower communications, and third-party vendor management. The documentation bar is higher than it has ever been, and servicers who can't produce it on demand face consent orders, not just findings.
One Platform. Every Stage of Default Management.
From early delinquency to REO disposition, NeuAnalytics unifies the three capabilities that determine recovery outcomes for mortgage servicers, with RESPA timelines and CFPB oversight requirements built into every workflow.
Portfolio Intelligence
Loan-level delinquency scoring, loss mitigation waterfall prioritization, and RESPA timeline tracking, so your servicing team focuses on loans closest to resolution and most at risk of regulatory timeline violations.
- RESPA & Reg X timeline monitoring
- Loss mitigation waterfall segmentation
- Foreclosure timeline tracking by state
- HUD & CFPB exam-ready dashboards
Workflow Automation
Automated loss mitigation outreach, document collection, evaluation routing, and regulatory acknowledgment workflows, so your team works modification and forbearance cases, not calendar deadlines that carry legal consequences for misses.
- RESPA & Reg X loss mitigation workflows
- Borrower document collection automation
- Foreclosure and REO workflow triggers
- CFPB complaint routing and SLA tracking
Vendor & Agency Management
Real-time oversight of foreclosure counsel, property management vendors, and REO disposition partners, with CFPB third-party risk documentation built in and performance analytics that surface underperformers before they create regulatory exposure.
- Foreclosure counsel performance tracking
- Property management vendor scorecards
- REO disposition oversight
- Third-party risk documentation for CFPB
Default Management Without Regulatory Exposure.
RESPA, Reg X, CFPB, SCRA, the regulatory frameworks governing mortgage default are built into every NeuAnalytics workflow. Audit trails are continuous. Exam readiness is the default state, not a pre-exam scramble that risks missing what regulators find.
RESPA and Reg X loss mitigation timelines tracked automatically. Every mandatory outreach window, evaluation deadline, and response timeline is monitored per loan, with alerts before a deadline is missed, not after a regulatory clock has run.
Reg F and FDCPA contact restrictions audited daily. Channel restrictions and frequency limits are audited at the workflow level, protecting borrowers and notifying your institution of any violations, allowing you to operate proactively.
SCRA flagging prevents foreclosure action on protected servicemember loans. Active-duty status verification is built into the default management workflow, protecting your institution before any foreclosure action is initiated on a qualifying loan.
CFPB complaint intake and SLA tracking built into every workflow. Every complaint is logged, routed, and monitored against required timelines, with escalation alerts before a deadline passes and audit documentation assembled continuously.
Disputes. Fraud. Borrower Complaints. One Place.
Complex exceptions are part of every mortgage servicer's reality. NeuAnalytics handles loss mitigation disputes, fraud investigations, and borrower complaints through the same platform as default management, no second tool required.
Loss Mitigation & Payoff Disputes
Dedicated workflows for loss mitigation denial disputes, payoff statement disputes, and servicing transfer disputes, with RESPA timeline enforcement, documentation generation, and borrower response tracking at every stage.
FinOps & Case Management →Fraud Cases That Strengthen Your Defenses
Most fraud platforms stop at case resolution. NeuAnalytics keeps going, turning every confirmed investigation, mortgage fraud, occupancy fraud, insurance fraud, loan modification fraud, into pattern intelligence, identity correlations, and blacklist intelligence that strengthens your front-line fraud monitoring defenses across your servicing portfolio.
Explore Fraud Case Management →Borrower Complaint Resolution
CFPB and HUD complaint intake, routing, investigation, and regulatory response, all in one place. Close complaint loops before your complaint ratio becomes an examination priority or escalates to a consent order discussion.
FinOps & Case Management →Built for Multi-Layer Mortgage Servicing Complexity
Mortgage default management is the most documentation-intensive, timeline-sensitive servicing environment that exists. NeuAnalytics was built for that reality, not adapted from a general-purpose collections platform after the fact.
RESPA Timelines Are Workflow Requirements
Our platform doesn't just track RESPA and Reg X timelines, it enforces them as workflow triggers. Missed deadlines aren't possible when the system prevents proceeding without documented compliance steps at every required stage.
Back Into Your Tech Stack
NeuAnalytics backs into your existing technology stack, streamlining your implementation and reducing demands on your teams. Pre-existing integrations exist with over a dozen host systems.
Embedded Partnership, Not Just Software
NeuAnalytics teams embed in your servicing operations, daily standups during peak delinquency periods, weekly reviews, quarterly exam-prep planning. The platform continuously improves with your portfolio because we're in it with you.